On this page
1. Who we are and how to contact us2. Summary3. Information we collect4. How we use your information5. Who we share information with6. Advertising and tracking7. Push notifications and emails8. Cookies and similar technologies9. How long we keep information10. Deleting your account11. Your rights12. Children13. Security14. International transfers15. Player content and safety16. Changes to this Policy17. Contact1. Who we are and how to contact us2. Summary3. Information we collect4. How we use your information5. Who we share information with6. Advertising and tracking7. Push notifications and emails8. Cookies and similar technologies9. How long we keep information10. Deleting your account11. Your rights12. Children13. Security14. International transfers15. Player content and safety16. Changes to this Policy17. Contact1. Who we are and how to contact us2. Summary3. Information we collect4. How we use your information5. Who we share information with6. Advertising and tracking7. Push notifications and emails8. Cookies and similar technologies9. How long we keep information10. Deleting your account11. Your rights12. Children13. Security14. International transfers15. Player content and safety16. Changes to this Policy17. ContactPrivacy Policy
Effective date: 14 October 2026
This Privacy Policy explains how Playrox (“we”, “us”, “our”) collects, uses, shares and protects information about you when you use the Pakistanio website at pakistanio.com, the Pakistanio app for iPhone and Android, and the news, games and Game Room on them (together, the “Service”). It also explains the choices and rights you have.
By using the Service you agree to this Policy. If you do not agree, please do not use the Service. This Policy should be read together with our Terms.
1. Who we are and how to contact us
The Service is run by Playrox, [Postal address]. We are the “controller” of your personal information.
For any privacy question or request, email support@pakistanio.com. We reply within 30 days.
2. Summary
- We collect what we need to run your account, the games, your coins and Crystals, purchases, notifications and support.
- We do not sell your personal information and we do not track you across other companies’ apps or websites for advertising.
- We do not use third-party advertising or analytics networks in the Service. Ads in news stories are our own and do not use your personal data.
- Card details are handled by the payment provider (Stripe on the website, Apple or Google in the app). We never see or store your full card number.
- You can delete your account at any time in the app (Profile → Delete account) or at pakistanio.com/delete-account.
3. Information we collect
3.1 Information you give us
- Account (Google or Apple sign-in). When you sign in with Google or Apple we receive your name, email address, profile picture (Google) and a unique account ID from that provider. If you use Apple’s “Hide My Email”, we receive a private relay address instead of your real email. We never receive your Google or Apple password.
- Guest play. If you play as a guest, we create a temporary account with a random ID. If you later sign in, your guest progress moves to your account.
- Profile. A username, display name, profile picture you choose or upload, and an optional country.
- Comments and reports. Comments you post on games, reports you make about other players, and players you block.
- Prize claims (website only). If you redeem Crystals for a reward on the website, we collect your name, email, mobile number and delivery address so we can deliver it.
- Forms and messages. If you apply as a creator or partner, or contact support, we collect what you send us (for example name, email, phone, links and your message).
- Invites. If you use a friend’s invite code, we record that you joined through that friend so both of you get the invite bonus.
3.2 Information created as you use the Service
- Game activity. Games you play, play sessions and time played, scores and levels, coins, Crystals, XP, levels, badges, missions, streaks, daily rewards, lucky chests, favourites, ratings, leaderboard position and weekly tournament results.
- Purchases. What you bought, when, the price and currency, the payment method type, the store’s transaction or order ID, and refund status. For App Store and Google Play purchases we receive this from Apple or Google so we can confirm the purchase and add your coins.
- Notifications. If you allow notifications, a notification token for your device (Firebase Cloud Messaging in the app, web push on the website), and your notification settings, including whether you agreed to receive offers.
- Preferences. Settings such as sound, haptics, language, quiet hours and reduced data mode.
- News reading. When you are signed in, the news categories you read, so breaking-news alerts can match your interests.
3.3 Information collected automatically
- Device and connection. IP address, browser or app version, device type, operating system and the country your connection comes from. We use this for security, fraud prevention, fair play, showing prices in your currency on the website, and fixing problems.
- Cookies and local storage. See section 8.
3.4 What we do not collect
We do not collect your precise location, contacts, photo library (only a picture you choose to upload), camera, microphone, health data, or government ID numbers. The app only asks for one device permission: notifications, and only after explaining what they are for.
4. How we use your information
| Purpose | Information used | Legal basis (where the law needs one) |
|---|---|---|
| Create and run your account, sign you in, keep one active session at a time, and sync your progress between the website and the app | Account, profile, device | Performing our contract with you |
| Run the games, coins, Crystals, levels, missions, leaderboards and tournaments | Game activity, profile | Contract |
| Process purchases, add coins, handle refunds and chargebacks, keep financial records | Purchases | Contract; legal obligation (tax and accounting) |
| Deliver rewards you claim on the website | Prize claim details | Contract |
| Send notifications about your account, free coins, streaks, events and new games | Notification token, preferences | Your consent (you can switch them off) |
| Send offers and deals as notifications | Notification token | Your consent — only if you turn on “Offers & deals” |
| Send service emails (sign-in links, purchase receipts, reward updates) | Contract | |
| Keep the Service safe: prevent fraud, cheating, abuse and multiple accounts; moderate names, pictures and comments | Device, IP, game activity, reports | Legitimate interests (a fair and safe Service) |
| Show prices in your local currency on the website | Country from IP or browser language | Legitimate interests |
| Answer questions and support requests | Messages, account | Contract; legitimate interests |
| Improve and fix the Service | Aggregated game and device data | Legitimate interests |
| Meet legal obligations and respond to lawful requests | As needed | Legal obligation |
We do not use automated decision-making that has legal or similarly significant effects on you. Automatic fraud checks may flag an account for a person to review.
5. Who we share information with
We share personal information only as described here. We do not sell it, rent it or share it for cross-context behavioural advertising.
| Who | Why | What |
|---|---|---|
| Google (Google Sign-In, Google Play Billing, Firebase Cloud Messaging) | Sign-in, confirming Google Play purchases and refunds, delivering notifications to Android and iPhone | Account ID, purchase tokens, notification tokens |
| Apple (Sign in with Apple, App Store, Apple Push Notification service) | Sign-in, confirming App Store purchases and refunds, delivering notifications | Account ID, transaction IDs, notification tokens |
| Stripe (website payments) | Processing card and wallet payments on the website (including Apple Pay and Google Pay) | Payment details you enter with Stripe, amount, email |
| Hosting and email providers | Running the website and sending emails | All data we store; your email address |
| Currency lookup services (ipwho.is, ipapi.co) — website only | Working out your country to show prices in your currency | IP address (no account data). Not used in the app. |
| Delivery partners | Delivering rewards you claim on the website | Name, phone, address |
| Other players | Leaderboards, tournaments and comments | Your display name or username, profile picture, scores and comments |
| Authorities and advisers | When required by law, to protect rights and safety, or to our lawyers and accountants | As needed |
| A buyer or successor | If the Service is sold or merged | As needed, under this Policy |
Each provider handles your data under its own privacy policy and must protect it at least as well as this Policy does: Google, Apple, Stripe.
5.1 Content from other websites
Some news stories and the “Vibes” section show videos from YouTube, Vimeo, Instagram, TikTok, Facebook or Snapchat, and some games are provided by other websites. When you watch or play them, those companies may collect information under their own policies. In the app, outside videos load only when you tap to play them. The website also loads fonts and icons from Google Fonts and cdnjs (Cloudflare), which receive your IP address.
6. Advertising and tracking
We do not use third-party advertising networks or analytics trackers, and we do not track you across other companies’ apps or websites. The app does not use the advertising identifier (IDFA / Android Advertising ID). Some news stories include our own sponsored slides (“AD”); they are the same for everyone and do not use your personal data. If this ever changes, we will update this Policy and ask for your permission where the law or the app stores require it.
7. Push notifications and emails
Notifications are optional. In the app we ask with our own screen first, then your phone asks for permission. Offers and deals are a separate choice that stays off unless you turn it on. You can change both at any time in Profile → Settings, or in your phone’s settings. Service emails (for example sign-in links, receipts and reward updates) are part of running your account; we do not send marketing emails unless you agree.
8. Cookies and similar technologies
We use a small number of cookies and local storage items that the Service needs to work. We do not use advertising cookies.
| Name | Purpose |
|---|---|
| WordPress sign-in cookies (wordpress_logged_in_*, wordpress_sec_*) | Keep you signed in |
| Sign-in state cookie | Protect Google / Apple sign-in from forgery (deleted after sign-in) |
| playrox_ref | Remember a friend’s invite code until you sign up |
| pxz_lang, pxz_lite | Remember your language and reduced-data setting |
| Currency country cookie | Remember your country for prices on the website |
| pxapp_fcm | App only: lets us stop notifications to your phone when you sign out |
| Local storage | Remember small choices on your device (for example that you have seen a tip or answered the notifications question) and game saves |
| Stripe cookies | Only on the website’s payment form, for fraud prevention by Stripe |
You can block or delete cookies in your browser settings, but signing in will not work without them.
9. How long we keep information
| Information | How long |
|---|---|
| Account, profile, game progress, coins, Crystals | While your account exists. Deleted when you delete your account. |
| Guest accounts | Until you sign in (your progress moves to your account) or delete it |
| Play history, IP and device records | While your account exists, and no longer than needed for security and fair play |
| Comments | Until you or we delete them, or you delete your account |
| Purchase records | As long as tax and accounting law requires. When you delete your account we remove your name and email from them. |
| Prize claims (website) | Until delivered and any return or dispute period has passed. When you delete your account we remove your name, phone, email and address and keep only the order record. |
| Notification tokens | Until you sign out, switch notifications off, delete the app, or the token stops working |
| Support messages and forms | Up to 2 years after the last contact |
| Backups | Deleted data can remain in backups for up to 90 days before being overwritten |
10. Deleting your account
You can delete your account and data at any time:
- In the app or on the website: Profile → Delete account, then type DELETE to confirm.
- On the web without the app: pakistanio.com/delete-account — sign in with the same Google or Apple account and confirm.
- By email: write to support@pakistanio.com from the address on your account. We delete it within 30 days.
Deleting removes your profile, name, email, picture, coins, Crystals, levels, badges, game progress, comments, play history, notifications, invites and notification tokens. Purchase records and reward orders are kept only as explained in section 9, without your name or contact details. Coins you bought are not refunded when you delete your account. To also remove our access to your Google or Apple account, you can disconnect Pakistanio in your Google or Apple account settings.
11. Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you and get a copy of it;
- correct information that is wrong (you can edit your profile in the Game Room);
- delete your information (section 10);
- object to or restrict some uses, and withdraw consent at any time (for example notifications);
- receive your information in a portable format;
- complain to your data protection authority.
To use these rights, email support@pakistanio.com. We may ask you to confirm the request from the email address on your account. We will not treat you differently for using your rights.
11.1 European Economic Area and United Kingdom
The legal bases we rely on are listed in section 4. You may complain to the data protection authority where you live or work.
11.2 California and other US states
We do not sell or “share” personal information as those terms are defined in the California Consumer Privacy Act and similar state laws, and we do not use sensitive personal information for purposes that require an opt-out. The categories we collect are listed in section 3, the purposes in section 4 and the recipients in section 5. You have the rights to know, delete and correct, and not to be discriminated against for using them.
12. Children
The Service is not intended for children. You must be at least 18 years old (or the age of majority where you live, if higher) to create an account, buy coins or claim rewards. We do not knowingly collect personal information from children under 13 (or under 16 in the European Economic Area). If you believe a child has given us personal information, email support@pakistanio.com and we will delete it.
13. Security
We protect your information with encrypted connections (HTTPS), sign-in through Google and Apple instead of passwords, server-side checks of every App Store and Google Play purchase, limited staff access, and regular updates. No system is perfectly secure; if a data breach affects you, we will tell you and the authorities as the law requires.
14. International transfers
We and our providers may process your information in countries other than your own, including Pakistan, the United States and the European Union. Where the law requires it, we use safeguards such as the providers’ standard contractual clauses.
15. Player content and safety
Your display name, username, profile picture, leaderboard scores and comments can be seen by other players. Please don’t put personal details in them. Names and comments are checked against a list of blocked words, and players can report or block each other. Reported names and pictures may be hidden while we review them.
16. Changes to this Policy
We may update this Policy. We will change the effective date above, and for important changes we will tell you in the Service or by email before they take effect.
17. Contact
Playrox
Email: support@pakistanio.com
Website: pakistanio.com
Privacy Policy
Effective date: 14 October 2026
This Privacy Policy explains how Playrox (“we”, “us”, “our”) collects, uses, shares and protects information about you when you use the Pakistanio website at pakistanio.com, the Pakistanio app for iPhone and Android, and the news, games and Game Room on them (together, the “Service”). It also explains the choices and rights you have.
By using the Service you agree to this Policy. If you do not agree, please do not use the Service. This Policy should be read together with our Terms.
1. Who we are and how to contact us
The Service is run by Playrox, [Postal address]. We are the “controller” of your personal information.
For any privacy question or request, email support@pakistanio.com. We reply within 30 days.
2. Summary
- We collect what we need to run your account, the games, your coins and Crystals, purchases, notifications and support.
- We do not sell your personal information and we do not track you across other companies’ apps or websites for advertising.
- We do not use third-party advertising or analytics networks in the Service. Ads in news stories are our own and do not use your personal data.
- Card details are handled by the payment provider (Stripe on the website, Apple or Google in the app). We never see or store your full card number.
- You can delete your account at any time in the app (Profile → Delete account) or at pakistanio.com/delete-account.
3. Information we collect
3.1 Information you give us
- Account (Google or Apple sign-in). When you sign in with Google or Apple we receive your name, email address, profile picture (Google) and a unique account ID from that provider. If you use Apple’s “Hide My Email”, we receive a private relay address instead of your real email. We never receive your Google or Apple password.
- Guest play. If you play as a guest, we create a temporary account with a random ID. If you later sign in, your guest progress moves to your account.
- Profile. A username, display name, profile picture you choose or upload, and an optional country.
- Comments and reports. Comments you post on games, reports you make about other players, and players you block.
- Prize claims (website only). If you redeem Crystals for a reward on the website, we collect your name, email, mobile number and delivery address so we can deliver it.
- Forms and messages. If you apply as a creator or partner, or contact support, we collect what you send us (for example name, email, phone, links and your message).
- Invites. If you use a friend’s invite code, we record that you joined through that friend so both of you get the invite bonus.
3.2 Information created as you use the Service
- Game activity. Games you play, play sessions and time played, scores and levels, coins, Crystals, XP, levels, badges, missions, streaks, daily rewards, lucky chests, favourites, ratings, leaderboard position and weekly tournament results.
- Purchases. What you bought, when, the price and currency, the payment method type, the store’s transaction or order ID, and refund status. For App Store and Google Play purchases we receive this from Apple or Google so we can confirm the purchase and add your coins.
- Notifications. If you allow notifications, a notification token for your device (Firebase Cloud Messaging in the app, web push on the website), and your notification settings, including whether you agreed to receive offers.
- Preferences. Settings such as sound, haptics, language, quiet hours and reduced data mode.
- News reading. When you are signed in, the news categories you read, so breaking-news alerts can match your interests.
3.3 Information collected automatically
- Device and connection. IP address, browser or app version, device type, operating system and the country your connection comes from. We use this for security, fraud prevention, fair play, showing prices in your currency on the website, and fixing problems.
- Cookies and local storage. See section 8.
3.4 What we do not collect
We do not collect your precise location, contacts, photo library (only a picture you choose to upload), camera, microphone, health data, or government ID numbers. The app only asks for one device permission: notifications, and only after explaining what they are for.
4. How we use your information
| Purpose | Information used | Legal basis (where the law needs one) |
|---|---|---|
| Create and run your account, sign you in, keep one active session at a time, and sync your progress between the website and the app | Account, profile, device | Performing our contract with you |
| Run the games, coins, Crystals, levels, missions, leaderboards and tournaments | Game activity, profile | Contract |
| Process purchases, add coins, handle refunds and chargebacks, keep financial records | Purchases | Contract; legal obligation (tax and accounting) |
| Deliver rewards you claim on the website | Prize claim details | Contract |
| Send notifications about your account, free coins, streaks, events and new games | Notification token, preferences | Your consent (you can switch them off) |
| Send offers and deals as notifications | Notification token | Your consent — only if you turn on “Offers & deals” |
| Send service emails (sign-in links, purchase receipts, reward updates) | Contract | |
| Keep the Service safe: prevent fraud, cheating, abuse and multiple accounts; moderate names, pictures and comments | Device, IP, game activity, reports | Legitimate interests (a fair and safe Service) |
| Show prices in your local currency on the website | Country from IP or browser language | Legitimate interests |
| Answer questions and support requests | Messages, account | Contract; legitimate interests |
| Improve and fix the Service | Aggregated game and device data | Legitimate interests |
| Meet legal obligations and respond to lawful requests | As needed | Legal obligation |
We do not use automated decision-making that has legal or similarly significant effects on you. Automatic fraud checks may flag an account for a person to review.
5. Who we share information with
We share personal information only as described here. We do not sell it, rent it or share it for cross-context behavioural advertising.
| Who | Why | What |
|---|---|---|
| Google (Google Sign-In, Google Play Billing, Firebase Cloud Messaging) | Sign-in, confirming Google Play purchases and refunds, delivering notifications to Android and iPhone | Account ID, purchase tokens, notification tokens |
| Apple (Sign in with Apple, App Store, Apple Push Notification service) | Sign-in, confirming App Store purchases and refunds, delivering notifications | Account ID, transaction IDs, notification tokens |
| Stripe (website payments) | Processing card and wallet payments on the website (including Apple Pay and Google Pay) | Payment details you enter with Stripe, amount, email |
| Hosting and email providers | Running the website and sending emails | All data we store; your email address |
| Currency lookup services (ipwho.is, ipapi.co) — website only | Working out your country to show prices in your currency | IP address (no account data). Not used in the app. |
| Delivery partners | Delivering rewards you claim on the website | Name, phone, address |
| Other players | Leaderboards, tournaments and comments | Your display name or username, profile picture, scores and comments |
| Authorities and advisers | When required by law, to protect rights and safety, or to our lawyers and accountants | As needed |
| A buyer or successor | If the Service is sold or merged | As needed, under this Policy |
Each provider handles your data under its own privacy policy and must protect it at least as well as this Policy does: Google, Apple, Stripe.
5.1 Content from other websites
Some news stories and the “Vibes” section show videos from YouTube, Vimeo, Instagram, TikTok, Facebook or Snapchat, and some games are provided by other websites. When you watch or play them, those companies may collect information under their own policies. In the app, outside videos load only when you tap to play them. The website also loads fonts and icons from Google Fonts and cdnjs (Cloudflare), which receive your IP address.
6. Advertising and tracking
We do not use third-party advertising networks or analytics trackers, and we do not track you across other companies’ apps or websites. The app does not use the advertising identifier (IDFA / Android Advertising ID). Some news stories include our own sponsored slides (“AD”); they are the same for everyone and do not use your personal data. If this ever changes, we will update this Policy and ask for your permission where the law or the app stores require it.
7. Push notifications and emails
Notifications are optional. In the app we ask with our own screen first, then your phone asks for permission. Offers and deals are a separate choice that stays off unless you turn it on. You can change both at any time in Profile → Settings, or in your phone’s settings. Service emails (for example sign-in links, receipts and reward updates) are part of running your account; we do not send marketing emails unless you agree.
8. Cookies and similar technologies
We use a small number of cookies and local storage items that the Service needs to work. We do not use advertising cookies.
| Name | Purpose |
|---|---|
| WordPress sign-in cookies (wordpress_logged_in_*, wordpress_sec_*) | Keep you signed in |
| Sign-in state cookie | Protect Google / Apple sign-in from forgery (deleted after sign-in) |
| playrox_ref | Remember a friend’s invite code until you sign up |
| pxz_lang, pxz_lite | Remember your language and reduced-data setting |
| Currency country cookie | Remember your country for prices on the website |
| pxapp_fcm | App only: lets us stop notifications to your phone when you sign out |
| Local storage | Remember small choices on your device (for example that you have seen a tip or answered the notifications question) and game saves |
| Stripe cookies | Only on the website’s payment form, for fraud prevention by Stripe |
You can block or delete cookies in your browser settings, but signing in will not work without them.
9. How long we keep information
| Information | How long |
|---|---|
| Account, profile, game progress, coins, Crystals | While your account exists. Deleted when you delete your account. |
| Guest accounts | Until you sign in (your progress moves to your account) or delete it |
| Play history, IP and device records | While your account exists, and no longer than needed for security and fair play |
| Comments | Until you or we delete them, or you delete your account |
| Purchase records | As long as tax and accounting law requires. When you delete your account we remove your name and email from them. |
| Prize claims (website) | Until delivered and any return or dispute period has passed. When you delete your account we remove your name, phone, email and address and keep only the order record. |
| Notification tokens | Until you sign out, switch notifications off, delete the app, or the token stops working |
| Support messages and forms | Up to 2 years after the last contact |
| Backups | Deleted data can remain in backups for up to 90 days before being overwritten |
10. Deleting your account
You can delete your account and data at any time:
- In the app or on the website: Profile → Delete account, then type DELETE to confirm.
- On the web without the app: pakistanio.com/delete-account — sign in with the same Google or Apple account and confirm.
- By email: write to support@pakistanio.com from the address on your account. We delete it within 30 days.
Deleting removes your profile, name, email, picture, coins, Crystals, levels, badges, game progress, comments, play history, notifications, invites and notification tokens. Purchase records and reward orders are kept only as explained in section 9, without your name or contact details. Coins you bought are not refunded when you delete your account. To also remove our access to your Google or Apple account, you can disconnect Pakistanio in your Google or Apple account settings.
11. Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you and get a copy of it;
- correct information that is wrong (you can edit your profile in the Game Room);
- delete your information (section 10);
- object to or restrict some uses, and withdraw consent at any time (for example notifications);
- receive your information in a portable format;
- complain to your data protection authority.
To use these rights, email support@pakistanio.com. We may ask you to confirm the request from the email address on your account. We will not treat you differently for using your rights.
11.1 European Economic Area and United Kingdom
The legal bases we rely on are listed in section 4. You may complain to the data protection authority where you live or work.
11.2 California and other US states
We do not sell or “share” personal information as those terms are defined in the California Consumer Privacy Act and similar state laws, and we do not use sensitive personal information for purposes that require an opt-out. The categories we collect are listed in section 3, the purposes in section 4 and the recipients in section 5. You have the rights to know, delete and correct, and not to be discriminated against for using them.
12. Children
The Service is not intended for children. You must be at least 18 years old (or the age of majority where you live, if higher) to create an account, buy coins or claim rewards. We do not knowingly collect personal information from children under 13 (or under 16 in the European Economic Area). If you believe a child has given us personal information, email support@pakistanio.com and we will delete it.
13. Security
We protect your information with encrypted connections (HTTPS), sign-in through Google and Apple instead of passwords, server-side checks of every App Store and Google Play purchase, limited staff access, and regular updates. No system is perfectly secure; if a data breach affects you, we will tell you and the authorities as the law requires.
14. International transfers
We and our providers may process your information in countries other than your own, including Pakistan, the United States and the European Union. Where the law requires it, we use safeguards such as the providers’ standard contractual clauses.
15. Player content and safety
Your display name, username, profile picture, leaderboard scores and comments can be seen by other players. Please don’t put personal details in them. Names and comments are checked against a list of blocked words, and players can report or block each other. Reported names and pictures may be hidden while we review them.
16. Changes to this Policy
We may update this Policy. We will change the effective date above, and for important changes we will tell you in the Service or by email before they take effect.
17. Contact
Playrox
Email: support@pakistanio.com
Website: pakistanio.com
Privacy Policy
Effective date: 14 October 2026
This Privacy Policy explains how Playrox (“we”, “us”, “our”) collects, uses, shares and protects information about you when you use the Pakistanio website at pakistanio.com, the Pakistanio app for iPhone and Android, and the news, games and Game Room on them (together, the “Service”). It also explains the choices and rights you have.
By using the Service you agree to this Policy. If you do not agree, please do not use the Service. This Policy should be read together with our Terms.
1. Who we are and how to contact us
The Service is run by Playrox, [Postal address]. We are the “controller” of your personal information.
For any privacy question or request, email support@pakistanio.com. We reply within 30 days.
2. Summary
- We collect what we need to run your account, the games, your coins and Crystals, purchases, notifications and support.
- We do not sell your personal information and we do not track you across other companies’ apps or websites for advertising.
- We do not use third-party advertising or analytics networks in the Service. Ads in news stories are our own and do not use your personal data.
- Card details are handled by the payment provider (Stripe on the website, Apple or Google in the app). We never see or store your full card number.
- You can delete your account at any time in the app (Profile → Delete account) or at pakistanio.com/delete-account.
3. Information we collect
3.1 Information you give us
- Account (Google or Apple sign-in). When you sign in with Google or Apple we receive your name, email address, profile picture (Google) and a unique account ID from that provider. If you use Apple’s “Hide My Email”, we receive a private relay address instead of your real email. We never receive your Google or Apple password.
- Guest play. If you play as a guest, we create a temporary account with a random ID. If you later sign in, your guest progress moves to your account.
- Profile. A username, display name, profile picture you choose or upload, and an optional country.
- Comments and reports. Comments you post on games, reports you make about other players, and players you block.
- Prize claims (website only). If you redeem Crystals for a reward on the website, we collect your name, email, mobile number and delivery address so we can deliver it.
- Forms and messages. If you apply as a creator or partner, or contact support, we collect what you send us (for example name, email, phone, links and your message).
- Invites. If you use a friend’s invite code, we record that you joined through that friend so both of you get the invite bonus.
3.2 Information created as you use the Service
- Game activity. Games you play, play sessions and time played, scores and levels, coins, Crystals, XP, levels, badges, missions, streaks, daily rewards, lucky chests, favourites, ratings, leaderboard position and weekly tournament results.
- Purchases. What you bought, when, the price and currency, the payment method type, the store’s transaction or order ID, and refund status. For App Store and Google Play purchases we receive this from Apple or Google so we can confirm the purchase and add your coins.
- Notifications. If you allow notifications, a notification token for your device (Firebase Cloud Messaging in the app, web push on the website), and your notification settings, including whether you agreed to receive offers.
- Preferences. Settings such as sound, haptics, language, quiet hours and reduced data mode.
- News reading. When you are signed in, the news categories you read, so breaking-news alerts can match your interests.
3.3 Information collected automatically
- Device and connection. IP address, browser or app version, device type, operating system and the country your connection comes from. We use this for security, fraud prevention, fair play, showing prices in your currency on the website, and fixing problems.
- Cookies and local storage. See section 8.
3.4 What we do not collect
We do not collect your precise location, contacts, photo library (only a picture you choose to upload), camera, microphone, health data, or government ID numbers. The app only asks for one device permission: notifications, and only after explaining what they are for.
4. How we use your information
| Purpose | Information used | Legal basis (where the law needs one) |
|---|---|---|
| Create and run your account, sign you in, keep one active session at a time, and sync your progress between the website and the app | Account, profile, device | Performing our contract with you |
| Run the games, coins, Crystals, levels, missions, leaderboards and tournaments | Game activity, profile | Contract |
| Process purchases, add coins, handle refunds and chargebacks, keep financial records | Purchases | Contract; legal obligation (tax and accounting) |
| Deliver rewards you claim on the website | Prize claim details | Contract |
| Send notifications about your account, free coins, streaks, events and new games | Notification token, preferences | Your consent (you can switch them off) |
| Send offers and deals as notifications | Notification token | Your consent — only if you turn on “Offers & deals” |
| Send service emails (sign-in links, purchase receipts, reward updates) | Contract | |
| Keep the Service safe: prevent fraud, cheating, abuse and multiple accounts; moderate names, pictures and comments | Device, IP, game activity, reports | Legitimate interests (a fair and safe Service) |
| Show prices in your local currency on the website | Country from IP or browser language | Legitimate interests |
| Answer questions and support requests | Messages, account | Contract; legitimate interests |
| Improve and fix the Service | Aggregated game and device data | Legitimate interests |
| Meet legal obligations and respond to lawful requests | As needed | Legal obligation |
We do not use automated decision-making that has legal or similarly significant effects on you. Automatic fraud checks may flag an account for a person to review.
5. Who we share information with
We share personal information only as described here. We do not sell it, rent it or share it for cross-context behavioural advertising.
| Who | Why | What |
|---|---|---|
| Google (Google Sign-In, Google Play Billing, Firebase Cloud Messaging) | Sign-in, confirming Google Play purchases and refunds, delivering notifications to Android and iPhone | Account ID, purchase tokens, notification tokens |
| Apple (Sign in with Apple, App Store, Apple Push Notification service) | Sign-in, confirming App Store purchases and refunds, delivering notifications | Account ID, transaction IDs, notification tokens |
| Stripe (website payments) | Processing card and wallet payments on the website (including Apple Pay and Google Pay) | Payment details you enter with Stripe, amount, email |
| Hosting and email providers | Running the website and sending emails | All data we store; your email address |
| Currency lookup services (ipwho.is, ipapi.co) — website only | Working out your country to show prices in your currency | IP address (no account data). Not used in the app. |
| Delivery partners | Delivering rewards you claim on the website | Name, phone, address |
| Other players | Leaderboards, tournaments and comments | Your display name or username, profile picture, scores and comments |
| Authorities and advisers | When required by law, to protect rights and safety, or to our lawyers and accountants | As needed |
| A buyer or successor | If the Service is sold or merged | As needed, under this Policy |
Each provider handles your data under its own privacy policy and must protect it at least as well as this Policy does: Google, Apple, Stripe.
5.1 Content from other websites
Some news stories and the “Vibes” section show videos from YouTube, Vimeo, Instagram, TikTok, Facebook or Snapchat, and some games are provided by other websites. When you watch or play them, those companies may collect information under their own policies. In the app, outside videos load only when you tap to play them. The website also loads fonts and icons from Google Fonts and cdnjs (Cloudflare), which receive your IP address.
6. Advertising and tracking
We do not use third-party advertising networks or analytics trackers, and we do not track you across other companies’ apps or websites. The app does not use the advertising identifier (IDFA / Android Advertising ID). Some news stories include our own sponsored slides (“AD”); they are the same for everyone and do not use your personal data. If this ever changes, we will update this Policy and ask for your permission where the law or the app stores require it.
7. Push notifications and emails
Notifications are optional. In the app we ask with our own screen first, then your phone asks for permission. Offers and deals are a separate choice that stays off unless you turn it on. You can change both at any time in Profile → Settings, or in your phone’s settings. Service emails (for example sign-in links, receipts and reward updates) are part of running your account; we do not send marketing emails unless you agree.
8. Cookies and similar technologies
We use a small number of cookies and local storage items that the Service needs to work. We do not use advertising cookies.
| Name | Purpose |
|---|---|
| WordPress sign-in cookies (wordpress_logged_in_*, wordpress_sec_*) | Keep you signed in |
| Sign-in state cookie | Protect Google / Apple sign-in from forgery (deleted after sign-in) |
| playrox_ref | Remember a friend’s invite code until you sign up |
| pxz_lang, pxz_lite | Remember your language and reduced-data setting |
| Currency country cookie | Remember your country for prices on the website |
| pxapp_fcm | App only: lets us stop notifications to your phone when you sign out |
| Local storage | Remember small choices on your device (for example that you have seen a tip or answered the notifications question) and game saves |
| Stripe cookies | Only on the website’s payment form, for fraud prevention by Stripe |
You can block or delete cookies in your browser settings, but signing in will not work without them.
9. How long we keep information
| Information | How long |
|---|---|
| Account, profile, game progress, coins, Crystals | While your account exists. Deleted when you delete your account. |
| Guest accounts | Until you sign in (your progress moves to your account) or delete it |
| Play history, IP and device records | While your account exists, and no longer than needed for security and fair play |
| Comments | Until you or we delete them, or you delete your account |
| Purchase records | As long as tax and accounting law requires. When you delete your account we remove your name and email from them. |
| Prize claims (website) | Until delivered and any return or dispute period has passed. When you delete your account we remove your name, phone, email and address and keep only the order record. |
| Notification tokens | Until you sign out, switch notifications off, delete the app, or the token stops working |
| Support messages and forms | Up to 2 years after the last contact |
| Backups | Deleted data can remain in backups for up to 90 days before being overwritten |
10. Deleting your account
You can delete your account and data at any time:
- In the app or on the website: Profile → Delete account, then type DELETE to confirm.
- On the web without the app: pakistanio.com/delete-account — sign in with the same Google or Apple account and confirm.
- By email: write to support@pakistanio.com from the address on your account. We delete it within 30 days.
Deleting removes your profile, name, email, picture, coins, Crystals, levels, badges, game progress, comments, play history, notifications, invites and notification tokens. Purchase records and reward orders are kept only as explained in section 9, without your name or contact details. Coins you bought are not refunded when you delete your account. To also remove our access to your Google or Apple account, you can disconnect Pakistanio in your Google or Apple account settings.
11. Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you and get a copy of it;
- correct information that is wrong (you can edit your profile in the Game Room);
- delete your information (section 10);
- object to or restrict some uses, and withdraw consent at any time (for example notifications);
- receive your information in a portable format;
- complain to your data protection authority.
To use these rights, email support@pakistanio.com. We may ask you to confirm the request from the email address on your account. We will not treat you differently for using your rights.
11.1 European Economic Area and United Kingdom
The legal bases we rely on are listed in section 4. You may complain to the data protection authority where you live or work.
11.2 California and other US states
We do not sell or “share” personal information as those terms are defined in the California Consumer Privacy Act and similar state laws, and we do not use sensitive personal information for purposes that require an opt-out. The categories we collect are listed in section 3, the purposes in section 4 and the recipients in section 5. You have the rights to know, delete and correct, and not to be discriminated against for using them.
12. Children
The Service is not intended for children. You must be at least 18 years old (or the age of majority where you live, if higher) to create an account, buy coins or claim rewards. We do not knowingly collect personal information from children under 13 (or under 16 in the European Economic Area). If you believe a child has given us personal information, email support@pakistanio.com and we will delete it.
13. Security
We protect your information with encrypted connections (HTTPS), sign-in through Google and Apple instead of passwords, server-side checks of every App Store and Google Play purchase, limited staff access, and regular updates. No system is perfectly secure; if a data breach affects you, we will tell you and the authorities as the law requires.
14. International transfers
We and our providers may process your information in countries other than your own, including Pakistan, the United States and the European Union. Where the law requires it, we use safeguards such as the providers’ standard contractual clauses.
15. Player content and safety
Your display name, username, profile picture, leaderboard scores and comments can be seen by other players. Please don’t put personal details in them. Names and comments are checked against a list of blocked words, and players can report or block each other. Reported names and pictures may be hidden while we review them.
16. Changes to this Policy
We may update this Policy. We will change the effective date above, and for important changes we will tell you in the Service or by email before they take effect.
17. Contact
Playrox
Email: support@pakistanio.com
Website: pakistanio.com